Whether fast food or a traditional sit-down, restaurants have their own unique set of challenges related to deliveries. The majority of restaurants do not have docks which enable freight to be easily moved from the truck into the store. Either liftgates, fork lifts, installation crews (or all) are generally needed to make deliveries. Working with a logistics company that specializes in the restaurant/grocery business is paramount in ensuring deliveries go smoothly.
LTS understands the importance of communication before, during and after each shipment. We work with the customer to ensure delivery appointments are set not to interrupt peak business hours of the restaurant. If the restaurant has drive-thru and equipment/furniture is being delivered to the front of the house we initiate specific delivery instructions to use the opposite side of the building than the drive-thru.
Whether it be Pitco, Blodgett, Vulcan, Wells, Hoshizaki, Beverage-Air, True, Marshall Air Systems or countless others the LTS team has the hands-on experience to know what is needed to make delivery and the specifics about the models. We hold these models in our warehouse for customers and handle them daily.
When using traditional trucking companies who do not focus on restaurants/grocers there are often issues that arise that impact the store. At LTS we get calls continuously from a restaurant where the traditional LTL carrier has left a 485 lb Hi/Lo Reach-In Freezer at the back door because it was too tall to fit and they do not offer the service or have the right equipment to get it through the door. You do not want this equipment sitting outside overnight either getting wet or worst case stolen while you are searching for a solution to your problem.
LTS has developed our communication and customer service protocols over many years servicing restaurants and grocers. We provide real value in scheduling appointment times to meet your installers so that there is minimum equipment downtime and interruption to the restaurants. The back of the stores in restaurants and grocers are generally tight quarters with little room for multiple pieces of extra equipment to be sitting there for days waiting on an installer. Let LTS provide you value and communicate directly with the installers to set delivery and installation times to minimize disruption.
Over many years we know the questions to ask, correct contacts, and what pain points you are likely facing as we specialize in dealing with equipment deliveries to restaurants.
Don’t know anything about coordinating Restaurant logistics? Don’t worry. We’ve got you covered. Our knowledgeable logistics experts are available to speak with around the clock, ensuring your cargo arrives on-time and undamaged every time. If you’re new to the industry, let us do the coordinating for you.
Contact us now to start planning!